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Student Experience Associate

General Assembly logo

Jobbeschreibung

location-pin New York, USA
location-tag 1954241

Since 2011, General Assembly has transformed tens of thousands of careers through pioneering, experiential education in today’s most in-demand skills. As featured in The Economist, Wired, and The New York Times, GA offers training in web development, data, design, business, and more, both online and at campuses around the world. Our global professional community boasts 40,000 full- and part-time alumni — and counting. In addition to fostering career growth for individuals, GA helps employers cultivate top tech talent and spur innovation by transforming their teams through strategic learning. More than 21,000 employees at elite companies worldwide have honed their digital fluency with our corporate training programs. GA has also been recognized as one of Deloitte’s Technology Fast 500, and Fast Company has dubbed us leaders in World-Changing Ideas as well as the #1 Most Innovative Company in Education.

We are seeking an Online Student Experience Associate. This role will be responsible for student success and support in our Live Online courses.  This individual will be responsible for driving a positive experience for all incoming part time and immersive remote students, streamlining all student on-boarding processes and creating a welcoming environment for all.  

 

This is a 100% remote, full time position.

 

Responsibilities:

  • Managing and creating a welcoming environment for our student communities (current and alumni)
  • Track and monitor customer service inbox and respond to all student inquiries within 24-48 hours
  • Help facilitate student orientation, including scheduling and sending event reminders
  • Handling customer service issues; will be responsible for mediating conflict and defusing challenging situations in a positive, empathetic and professional manner
  • Evaluate student survey data to drive insights and continually improve metrics around student support and satisfaction
  • Work cross-functionally with the Live Online team as well as global counterparts to ensure the best in quality student support
  • Partner with instructional teams to track student progress in compliance with GA best practices and regulatory requirements

Required skills:

  • At least 2 years of customer service experience
  • Highly organized
  • Great written and verbal communication skills
  • Tech and system savvy; familiar with Google Suite
  • Demonstrated ability to define, prioritize, and solve key operational challenges and processes in a timely manner
  • Demonstrated commitment to quality customer service
  • As this job is completely remote, a strong internet connection

Competencies:

  • Customer focus
  • Drive for results
  • Planning
  • Problem solving
  • Data driven
Bewerben

Was es bedeutet, Teil der Adecco Group zu sein

Seit über 50 Jahren sind wir in unserer Branche aktiv und haben in der Zeit tausenden von Menschen geholfen, weltweit neue Karriereperspektiven zu finden. Wir unterstützen die Arbeitswelt mit führenden HR-Services und -Lösungen, die nicht nur unseren Kunden ein persönlicheres Erlebnis bieten, sondern die auch unseren Kollegen in ihrer täglichen Arbeit ein Gefühl der Bestätigung und Sinnhaftigkeit vermitteln. Als Teil unserer internationalen Gruppe ist man gleichzeitig auch Mitglied einer Community, die sich gegenseitig zu Höchstleistungen motiviert. Mit Ihrer Arbeit verändern Sie das Leben unserer Kunden zum Besseren und sind einen inspirierten, professionelles Netzwerks von Menschen, die an das glauben, was wir tun. Und das werden Sie auch.

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