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Pontoon - Sr Director, Account Portfolio


location-pin USA
location-tag US00650_EN
About the role

The Senior Director Account Portfoliomanages a portfolio of Managed Service Programs (MSP) accounts and RXO accounts to maximize revenue, profitability, client satisfaction, supplier satisfaction and program compliance. Key responsibilities include developing and implementing strategies, analyzing/interpreting results and determining actions required to maintain, develop, and grow relationships with qualified MSP and RXO customers. The Senior Director provides direction regarding complex business issues, institutes and shares best practices in alignment with program management design, develops and drive strategic account roadmaps, and meets or exceeds the annual program performance and expansion targets

What you’ll be doing

Develops and implements business plans and strategies to retain, develop and enhance invaluable client relationships within the organization. 

Leads the client relationship team to expand existing client relationships, improves client satisfaction, strengthens client commitment, ensures client retention and contract/SOW compliance and increases account revenue and/or expansion of account.

Maintains full P&L responsibility for all accounts in assigned portfolio

Supports initiative assessment and opportunities as well as sales efforts to ensure design meets Program Management model, program strategy, financial targets, best practices, etc.

Adopts and leverages shared services operations to ensure efficiency and profitability for any and all functions that can be adopted for account maintenance. Manages successful transitions between departments to ensure high quality while reducing cost of sales.

Oversees P&L and financial management. Analyzes financial results and reports on achievement against financial goals and fluctuations that may impact future results.

Oversees performance management by defining key performance indicators to track performance and compliance with service level agreement and goals.

Creates and manages key matrix at all levels to ensure regular communication with all key stakeholders and senior management, both internally and externally.

Creates pipeline of internal and external recruits to fulfill client resource demand that is aligned with sales forecast.  Ensures strategy is in place to fill future client demand and develop talent.

Manages resource capacity at accounts to ensure program delivery and performance are aligned against financial targets and staff retention.  Develops and mentor’s high performers while supporting overall talent development. Provides coaching, education and leadership on each of the projects under the portfolio.

Finalizes team organization structure, goals and targets for upcoming fiscal year and develops and utilizes account planning approach.

Conducts stakeholder mapping efforts to manage appropriate relationships internally and externally.

Participates in special projects and performs other duties as assigned.

About you

Bachelor Degree or equivalent.

Ten plus (10+) years of Relationship Management/Business Development experience, including a minimum of five (5) years managerial experience. Proven success selling/enhancing and managing relationships.  


  • Skilled in communicating effectively verbally and in writing.
  • Ability to establish and maintain effective working relationships.
  • Experience in multi-account management, strategic account planning and project management.  
  • Experience with Vendor Management Systems or third party software.
  • P&L and financial target management experience.
  • Effective management of virtual teams and talent, experience leading and motivating large teams.
  • Thorough knowledge of report writing; project planning with an understanding of utilizing resources and communication and implementing agreed upon policy. 
  • Innovative approach to resolving client and internal issues in order to create the most cost-effective, deliverable solutions. 
  • Proficient with Microsoft Office products, including Word, Excel, PowerPoint and Outlook.Access and Project a plus.
Why choose us?

It’s an exciting time to be part of our team. We’re proud to be a global thought-leader and care about doing the best job we can to ensure better futures for everyone. We do this by building our Future@Work strategy as a united team of 30,000+ colleagues with a collective spirit working in over 60 countries globally.

You’ll have the opportunity to grow across a variety of interesting jobs and careers over our extensive portfolio of global brands. We empower our colleagues to work in the smartest, most efficient ways to achieve total balance between the demands of their jobs and their lives. That’s why we give you the autonomy and support you need to work in the way that makes you most productive, agile, confident and insightful.

Putting people first, pioneering with a collective spirit and always advancing with a growth mindset -that’s what we stand for at the Adecco Group. Here, we are all individuals with a unique perspective on the world we live in. That’s what makes us stronger. Whoever you are and whatever your background, you can be yourself. So, we aim to build on the attributes that make you, you. We offer a range of world-class resources for upskilling and development, satisfying your curiosity while the sharing skills, knowledge and expertise to grow together.

Make an impact where it matters most.

A journey to bring out the best in you

We believe that having an understanding of the hiring process helps you to prepare, feel, and be, at your best. As a global, multi brand organisation with multiple different roles, our application process can vary.

On our career site, you will find some of the key steps you can expect to guide you along the way.

As one of the world’s largest employers we believe in talent, not labels, and focus on the diverse and unique skills our people bring. We seek to foster a culture of belonging and purpose, an environment where everyone can thrive and feel engaged, and where difference is respected and valued. Our commitment to equity, equal opportunity, inclusion, and diversity is part of our broader commitment to respecting fundamental human rights across our value chain. The Adecco Group is proud to be an Equal Opportunity Employer.

Equal Opportunity Employer/Veterans/Disabled 

The Company will consider for employment qualified applicants with arrest and conviction records 

The Company may require proof of COVID-19 vaccination at time of hire based on client policies or certain regulatory requirements.  As such, TAG may require you to report your COVID-19 vaccination status at time of hire unless prohibited by a state law.   The Company will consider requests for exemption based on medical/disability or religious reasons, or additional reasons if permitted by state law. 

Jobs that are in Colorado or remote:

If you are a Colorado applicant, you are eligible to receive information about the salary range and benefits for this role. Please contact HRBP@pontoonsolutions.com for details.

Was es bedeutet, Teil der Adecco Group zu sein

Seit über 50 Jahren sind wir in unserer Branche aktiv und haben in der Zeit tausenden von Menschen geholfen, weltweit neue Karriereperspektiven zu finden. Wir unterstützen die Arbeitswelt mit führenden HR-Services und -Lösungen, die nicht nur unseren Kunden ein persönlicheres Erlebnis bieten, sondern die auch unseren Kollegen in ihrer täglichen Arbeit ein Gefühl der Bestätigung und Sinnhaftigkeit vermitteln. Als Teil unserer internationalen Gruppe ist man gleichzeitig auch Mitglied einer Community, die sich gegenseitig zu Höchstleistungen motiviert. Mit Ihrer Arbeit verändern Sie das Leben unserer Kunden zum Besseren und sind einen inspirierten, professionelles Netzwerks von Menschen, die an das glauben, was wir tun. Und das werden Sie auch.

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