Technical Service Owner (File Services)

The Technical Service Owner (File Services) is responsible for end-to-end service delivery including all service offerings, in particular the value that the service delivers.

As Technical Service Owner, you will deal with strategy and portfolio management, service roadmap, prioritize initiatives, budgets, negotiations with partners and vendors, and authorization of the release of new capabilities. You will also drive service maturity and service metrics, and set clear expectations relative to common measures of success and operating practices for service owners.

• Provide clear definition of the service, the primary use cases and their specific business value 
• Participate in process development with partners and Service Provider
• Drive service maturity and service metrics
• Manage total capacity, features and resiliency of your service
• Understand the utilization of your service from both a cost and value standpoint
• Be able to benchmark total and unit costs (migration and operating); service level/features; and risk profile (including security, resilience, scalability and competitive alliances)
• Define a strategy that designs all aspects into your service and make sure that it is appropriate to the investment/risk trade-offs Adecco should make
• Create a phased deployment roadmap that plans out your 1-3 year vision for your service
• Be accountable for demonstrating sustainable productivity in the running of your service (cost per use & TCO) as well as delivering committed results relative to your roadmap.
• Maintain service catalogue up to date
• Manage assets (hardware or software, people, processes) of your service.
• Lead interaction with external partners and service providers.
• Ensure that the Service Level Agreements agreed with the providers are respected.
• Report investment roadmap for service, including deliverables over time, expected outcomes and impact to above metrics.
• Demonstrate expertise in working with Microsoft Technology and specially in OneDrive, SharePoint, Azure File Services (licensing; applications; administration).
• Demonstrate a good understanding of security principles and knowledge of mainstream workplace security products.
• Create/Maintain File Services reports and tooling
• Build and maintain service Roadmaps
• Create and keep technical documentation up to date
• Coordination of third parties and local resources
• Manage platform capacity
• Propose platform automation and future-proofing options
• Control and/or lead account migrations and other project activities
• Give visibility to the Global Collaboration manager on risks and opportunities

Technical Skills

• Professional understanding of SharePoint, OneDrive, Azure File Services and related technologies (m365, Teams, PowerShell, Power Platform): Very good knowledge

• Microsoft administration: Very good knowledge

• M365 Security admin: Very Good knowledge

• PowerShell for Office 365 administration: Very Good knowledge

• Azure Cloud: Good knowledge

SoftSkills

• Very good problem-solving skills

• Well organized with the ability to prioritize the most important tasks

• Strong team player

• Autonomous

• Act under strong pressure and to manage efficiently crisis situations

• Evaluate information, identify key issues and formulate conclusions based on sound, practical judgment, experience and common sense

Work Experience

• Minimum of five years’ experience in SharePoint / OneDrive administration

• Significant overall IT work experience is required

• Strong technology knowledge and specially with Microsoft o365 stack and Azure.

• Experience in managing outsourcing contract, KPI’s and SLA’s preferably with suppliers.

Education

• University degree preferably in a technical subject or any comparable education/experience

• ITIL 3 or 4 certification is a plus

• Microsoft 365/Azure certifications are a plus

Languages

• English: Professional proficiency

• Any additional language is an advantage, especially French

It’s an exciting time to be part of our team. We’re proud to be a global thought-leader
and care about doing the best job we can to ensure better futures for everyone. We do
this by building our Future@Work strategy as a united team of 30,000+ colleagues with
a collective spirit working in over 60 countries globally.

You’ll have the opportunity to grow across a variety of interesting jobs and careers over
our extensive portfolio of global brands. We empower our colleagues to work in the
smartest, most efficient ways to achieve total balance between the demands of their
jobs and their lives. That’s why we give you the autonomy and support you need to work
in the way that makes you most productive, agile, confident, and insightful.

Putting people first, pioneering with a collective spirit and always advancing with a
growth mindset -that’s what we stand for at the Adecco Group. Here, we are all
individuals with a unique perspective on the world we live in. That’s what makes us
stronger. Whoever you are and whatever your background, you can be yourself. So, we
aim to build on the attributes that make you, you. We offer a range of world-class
resources for upskilling and development, satisfying your curiosity while the sharing
skills, knowledge, and expertise to grow together.

Make an impact where it matters most.

We believe that having an understanding of the hiring process helps you to prepare,
feel, and be, at your best. As a global, multi brand organization with multiple different
roles, our application process can vary.

On our career site, you will find some of the key steps you can expect to guide you
along the way.

As one of the world’s largest employers, we believe in talent, not labels, and focus on
the diverse and unique skills our people bring. We seek to foster a culture of belonging
and purpose, an environment where everyone can thrive and feel engaged, and where
difference is respected and valued. Our commitment to equity, equal opportunity,
inclusion, and diversity is part of our broader commitment to respecting fundamental
human rights across our value chain. The Adecco Group is proud to be an Equal
Opportunity Employer.

Posting date: 18-04-2024